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Course Summary
One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.
This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:
- Understanding the communication process
- Using empathy to adapt your message
- Feedback versus information
- Common mistakes when having difficult conversations
- Key steps to follow when having a difficult conversation
- Bullying versus performance management
LEARNING OUTCOMES
- Understand communication styles
- Adapting the message to suit the audience
- Increased confidence to address issues
- Structured approach to holding discussions
- A Personal Action Plan
WHO SHOULD ATTEND?
This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.
Scheduled Course Dates
This course is offered 'on demand' or has variable costs and delivery features. Contact the Training Provider for further information and to enrol.
Need more information? Want to enrol?
contact training providerDisclaimer Training providers are solely responsible for the quality and accuracy of content about training courses listed on the Keystone website. Keystone Tasmania publicises this information in good faith as a service to industry practitioners. All bookings must be made directly with the training provider BEFORE applying for Keystone funding.