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Course Summary
This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.
This session provides a holistic approach to exceeding customer expectations in a service environment.
LEARNING OUTCOMES
Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.
Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:
- Introduction to the sales Process
- Customer experience/perceptions
- Communicating with different styles
- Building the relationship
- Understanding customer needs
- Handling objections
- Closing the Sale
- Overcoming objections
- Product knowledge and features and benefits
WHO SHOULD ATTEND?
This course is designed for anyone working in a service environment where you are presenting and selling products or services.
Scheduled Course Dates
This course is offered 'on demand' or has variable costs and delivery features. Contact the Training Provider for further information and to enrol.
Need more information? Want to enrol?
contact training providerDisclaimer Training providers are solely responsible for the quality and accuracy of content about training courses listed on the Keystone website. Keystone Tasmania publicises this information in good faith as a service to industry practitioners. All bookings must be made directly with the training provider BEFORE applying for Keystone funding.