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Course Summary
This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards.
Content includes:
- Foundations of customer service (what do customers want and how can we anticipate their needs)
- Why people complain/what makes people difficult
- Three steps to dealing with complaints and difficult people
- Ensuring positive interactions with customers regardless of the level of difficulty
LEARNING OUTCOMES
- Understand preferred communication methods
- Know and understand how to mange difficult customers and situations
- More positively manage own and others behaviour
- A Personal Action Plan
WHO SHOULD ATTEND?
This course is designed for all people working in the ‘front line’ of business:
- Salespeople
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Scheduled Course Dates
This course is offered 'on demand' or has variable costs and delivery features. Contact the Training Provider for further information and to enrol.
Need more information? Want to enrol?
contact training providerDisclaimer Training providers are solely responsible for the quality and accuracy of content about training courses listed on the Keystone website. Keystone Tasmania publicises this information in good faith as a service to industry practitioners. All bookings must be made directly with the training provider BEFORE applying for Keystone funding.