This practical course is based around carefully designed case studies that highlight what should happen, where people have gone wrong and best practices that you can utilise. It aims to ensure your issues are identified, managed and agreed within the restrictions imposed by any agreement or contract.

Where the contract or agreement provides little or no guidance regarding claims or disputes, the course will discuss what options are available, and how they should be implemented.

The management of contract issues includes a number steps which should be followed to ensure the best possible outcome is achieved. Therefore, the course will consider what information is required to properly substantiate and justify entitlement.

The course will also look at how that information should be presented, what methods of evaluation are available and when to use them. It mixes updates in theory and concepts with practical wisdom.

• Understand the aspects of contract administration that impact claims and disputes
• Establish what issues/claims are and when they occur
• Properly identify potential contract issues
• Ensure claims are properly presented and supported by relevant facts
• Establish how claims should be quantified and valued
• Understand what contractual requirements are in relation to claims
• Determine an effective claims management procedure
• Understand obligations when assessing claims
• Discover specific negotiation and behavioural skills to reduce the amount of time and energy spent on claims
• Understand the possible behavioural outcomes and learn an approach to avoiding negatives
• Gain insights into the nature of the various approaches to contractual dispute resolution