This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with customers.

Develop an understanding of how effective communication can avoid conflict situations and foster a positive and inclusive workplace culture.

This course is suitable for those working with any group, individual or community, where internal or external business relationships have an effect

This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards.

This course provides simple and practical time management strategies to get more out of every da

This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers.

This workshop looks at how to develop key performance indicators and standards and hold team members accountable for achieving them.

This workshop focuses on the foundations of effective and professional communication and conflict resolution techniques.

The workshop looks at how to maximise sales through identifying customer needs, and presenting information to encourage the sale.

This workshop is designed to help you engage with your audience by building confidence and driving performance.

The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace.

This course is essential for those who want to understand the foundations of being an effective team leader or supervisor.

This course combines Leadership Essentials PLUS and Having Difficult Conversations.

This course combines Stakeholder Engagement Essentials and Engaging Presentations into a full day course to upskill participants to apply business dev

This course is suitable for those working with and leading others in the workplace

Everyone has a role to play in the creation and maintenance of a positive work environment free of negative workplace behaviours.

This is ideal for those new to working in employee management or those wanting to improve their skills and knowledge in this area.

This course is suitable for supervisors and managers who would benefit from understanding their own and others communication and behavioural styles.

This program covers the processes to follow in the event of unfair dismissal claims

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative