Conflict Resolution
NDA Training Tasmania
This course teaches a six-step conflict resolution process.
New & Emerging Leadership Development Program
TCCI
Designed in consultation with industry, this series will allow participants to gain an understanding of how to lead others in the workplace.
Superior Customer Service Skills
NDA Training Tasmania
Will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
Recruiting & Inducting Staff
NDA Training Tasmania
This course presents the skills and knowledge required to execute tasks associated with the recruitment cycle.
Redefining Performance Management & Development
NDA Training Tasmania
This workshop provides participants with the skills to manage the performance of staff who report to them.
Managing Change
NDA Training Tasmania
Teaches personal & technical change management skills, & uses those skills to facilitate the planning of change within the client organisation.
Operational Planning
NDA Training Tasmania
This course provides the skills and knowledge required to develop and implement an operational plan.
Leading Positive Workplace Relations
NDA Training Tasmania
This course defines skills, knowledge and outcomes required to lead and manage effective workplace relationships.
Business Writing Skills
NDA Training Tasmania
This course teaches practical writing skills and provides guidelines and tips for becoming a more effective business writer.
Communication & Conflict Professional
TCCI
This workshop focuses on the foundations of effective and professional communication and conflict resolution techniques.
Mentor/Supervisor
Lifeline Tasmania
Mentor/Supervisor is for current and aspiring supervisors and mentors to develop their leadership abilities through improved communication
People Performance Management and Employment Law (P0306)
The Institute of Civil Infrastructure (ICI)
This course will encourage teams to see that working effectively with difference is a strength that can improve your organisation’s performance
Lean Leader SWE
People Improvers Pty Ltd
This three-day learning experience in Burnie demonstrates the application of Lean tools.
Understanding Building Contracts
Housing Industry Association
This workshop provides a detailed understanding of domestic building contracts, using the HIA Plain Language Tasmanian Residential Building contract.
Contract Management for Project Success (B0501)
The Institute of Civil Infrastructure (ICI)
Provides the key understandings you and your team need to proactively manage civil infrastructure contracts.
Conflict Resolution Essentials
TCCI
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.
Managing Difficult Customers
TCCI
This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards.
Customer Service & Sales Essentials
TCCI
This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers.
Leadership Essentials
TCCI
This course is essential for those who want to understand the foundations of being an effective team leader or supervisor.
Manage Employee Performance
TCCI
This workshop looks at how to develop key performance indicators and standards and hold team members accountable for achieving them.